All of the following are examples of total quality management practices except:
A) Redesign of a product to reduce its parts by 50 percent.
B) Reduction in the movement required in a manufacturing job.
C) Separating the sales and services functions.
D) Raising raw material quality standards.
E) Cross-training assembly line workers to cover sick leave absences.

Question

Quizplus · Accepted Answer

Separating the sales and services functions is not necessarily a total quality management practice. While it may improve organizational structure and communication, it does not directly relate to improving product or service quality. The other options all involve practices that aim to improve quality in some way, such as reducing waste or increasing efficiency.

All of the Following Are Examples of Total Quality Management