Quality function deployment (QFD):
A)Is a manufacturing function aimed at lowering cost by reducing the portion of rejected units.
B)Fills the house of quality matrix with the designer's aspirations for the product.
C)Starts with studying and listening to customers.
D)Is a place where the quality assurance function is housed.
E)Is another term for value engineering.

Question

Quizplus · Accepted Answer

Quality function deployment (QFD) is a process used to turn customer needs and wants into specific engineering characteristics and specifications for a product. QFD starts with studying and listening to customers, to understand their needs and wants, and then fills the house of quality matrix with these customer requirements, along with the designer's aspirations for the product. Options A, D, and E are incorrect, as they do not accurately describe QFD. Option B is partially correct, but does not fully explain the process of QFD.

Quality Function Deployment (QFD)