Charlotte International Employees at Charlotte International have been frustrated with the management on just about everything.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems.Both sides have decided to seek third-party dispute resolution.Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.Employees at Charlotte International prefer which of the following types of third-party intervention?

Question

Quizplus · Accepted Answer

The main purpose of mediation is to manage the process and context of interaction between the disputing parties.Thus mediators have little or no control over the conflict resolution decision.They have control over the process.

Charlotte International Employees at Charlotte International Have Been Frustrated with the Management