Employees can minimize the stress from emotional labor by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).

Question

Quizplus · Accepted Answer

Emotional labor creates conflict between required and true emotions.The larger the gap, the more employees tend to experience stress, job burnout, and psychological separation from self.This problem can be minimized through deep acting rather than surface acting.

Employees Can Minimize the Stress from Emotional Labor by Actually