Emotional dissonance occurs when:
A)there are no known emotional display rules for a particular situation.
B)we experience conflict between the required emotions and our true emotions.
C)we work with someone who has high emotional intelligence.
D)job satisfaction is at the same level as organizational commitment.
E)there is a set of similar emotional display rules around the world.

Question

Quizplus · Accepted Answer

Emotional dissonance is a significant cause of stress and job burnout.It occurs when we experience conflict between the required emotions and our true emotions.

Emotional Dissonance Occurs When