Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.If Jiana wants to reduce the amount of psychological damage caused by the emotional dissonance her job creates she should:
A)engage in surface acting.
B)engage in deep acting.
C)take acting lessons.
D)see a psychologist.
E)get more training.

Question

Quizplus · Accepted Answer

Deep acting involves visualizing reality differently, which then produces emotions more consistent with the required emotions.John and Jose are both employees at a shoe manufacturing plant.Recently they went out after work together to discuss their feelings towards a new supervisor that has been causing them stress.John mentioned that he had put in for a transfer to another shift in order to deal with his issues.Jose confessed to John that he decided he still likes other aspects of his position regardless of his problems with the supervisor, so he would just wait around to see if the situation would resolve itself.

Jiana Is a Flight Attendant for a Large Airline