Researchers at shipping giant Federal Express want to study delivery patterns and their relationship to customer complaints.Federal Express uses a system that electronically tracks packages from the time a label is printed until it is delivered and a customer completes a satisfaction survey.Researchers could access this data by using _____.
A) Content Analysis
B) Bar codes
C) Field editing
D) Voice Recognition
E) None of the above

Question

Quizplus · Accepted Answer

The system that electronically tracks packages from the time a label is printed until it is delivered likely uses bar codes to track the packages. This would allow researchers to easily access data on delivery patterns and correlate them with customer complaints. Content Analysis and Voice Recognition are not relevant to package delivery tracking, and field editing may be useful for data entry but not for tracking packages.

Researchers at Shipping Giant Federal Express Want to Study Delivery