Richard Works for a Small Local Newspaper as the Advertising

Richard works for a small local newspaper as the advertising manager.Richard thinks he has been giving his subordinates plenty of encouragement because he says "thank you" when they turn in their projects.However,Richard has just discovered that most of his subordinates think Richard isn't providing enough praise and encouragement.This example illustrates that

A) meaning resides in the words of the sender.
B) the verbal channel is fatally flawed.
C) there is no guarantee that a message will be understood as the sender intended.
D) Richard is a good supervisor.