A cable TV company redesigned jobs so that one employee interacts directly with customers,connects and disconnects their cable service,installs their special services,and collects overdue accounts in an assigned area.Previously,each task was performed by a different person and the customer interacted only with someone at head office.This change is an example of:
A)increasing job enrichment by establishing client relationships.
B)encouraging self-reinforcement.
C)introducing job rotation.
D)increasing job specialization.
E)None of the answers apply.

Question

Quizplus · Accepted Answer

The redesigned job involves one employee directly interacting with customers and establishing client relationships, which is an example of increasing job enrichment.

A Cable TV Company Redesigned Jobs So That One Employee