Emotional labour refers to:
A) the effort,planning,and control needed to express organizationally desired emotions during interpersonal transactions.
B) the tendency to change our attitudes so they become more consistent with our behaviours.
C) a person's evaluation of the job and work context.
D) a person's emotional attachment to identification with,and involvement in a particular organization.
E) None of the answers defines emotional labour.
Correct Answer:
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