Two team members who disagree over their work schedule approach their team leader to help resolve the conflict.Based on your knowledge of third-party conflict resolution,to avoid feelings of unfairness by the team member,the team leader should:
A)help the employees resolve their own conflict,with the team leader serving as a mediator to help them clarify their differences and common interests in the dispute.
B)ask the employees to avoid the conflict and move on.
C)tell each employee to present a solution,then the team leader would randomly choose one of them.
D)refuse to allow the conflict and ignore both employees.
E)tell the employees that their personal leave has been cancelled this year because they couldn't agree on such a trivial issue.

Question

Quizplus · Accepted Answer

Option A is the best choice as it follows the principles of third-party conflict resolution, where the team leader acts as a mediator to help the two team members in coming to a mutually acceptable solution. This option encourages open communication, clarifying differences and identifying common interests, and empowers the team members to resolve the conflict themselves, achieving a win-win outcome. Option B, C, D, and E would not be effective as they either ignore the conflict, impose a solution without involvement from the team members or create a punitive environment.

Two Team Members Who Disagree Over Their Work Schedule Approach