In the Gap Model of Service Quality,there are five main gaps that may occur.The frequency of gap occurrence is approximately the same for each gap,making them all equally important.

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The Gap Model of Service Quality identifies five main gaps that may occur in the delivery of a service, but the frequency of occurrence is not necessarily the same for each gap. Some gaps may be more common or more significant depending on the specific circumstances and context of the service environment. Therefore, it is important to identify and address each gap on a case-by-case basis.

In the Gap Model of Service Quality,there Are Five Main