In the service-profit chain,customer loyalty leads to _________.

Question

Quizplus · Accepted Answer

Customer loyalty is a key driver of revenue growth and profitability in the service-profit chain. When customers are loyal, they are more likely to continue using the company's services, leading to increased revenue over time. Additionally, loyal customers are often willing to pay a premium for the company's offerings, further boosting profitability. Therefore, the correct choice is D, as it includes both revenue growth and profitability.

In the Service-Profit Chain,customer Loyalty Leads to _________