Which of the following is an example of horizontal communication in an organization?
A) Four payroll clerks meet to discuss a new payroll processing procedure.
B) A supervisor submits a progress report about a current project to the vice president.
C) An employee suggests a way to improve customer service.
D) A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense account reports.

Question

Quizplus · Accepted Answer

Horizontal communication refers to communication that takes place between employees at the same level within an organization. In this scenario, the payroll clerks are meeting to discuss a new payroll processing procedure, which involves communication between employees at the same level, making it an example of horizontal communication.

Which of the Following Is an Example of Horizontal Communication