Jacqueline, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager.This is an example of a downward flow of communication.

Question

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This is an example of upward communication, as the idea is being communicated from an employee (payroll clerk) to a higher-level manager (Human Resources Department manager).

Jacqueline, a Payroll Clerk, Came Up with an Idea for Processing