Galen is writing to an employee to deny the employee's request to work from home three days a week.Galen should write the letter using the
A) direct pattern.
B) geographical pattern.
C) indirect pattern.
D) chronological pattern.

Question

Quizplus · Accepted Answer

Galen needs to use the indirect pattern since he is delivering negative news. This means he needs to start with a buffer, provide a clear explanation for the denial, and end with a positive statement or alternative solution. The direct pattern is used for delivering positive or neutral news, the geographical pattern is used when organizing information based on location, and the chronological pattern is used when organizing information based on time.

Galen Is Writing to an Employee to Deny the Employee's