Business letters are preferred over e-mail messages when
A) a permanent record is required.
B) confidentiality is paramount.
C) formality and sensitivity are essential.
D) all of these choices.

Question

Quizplus · Accepted Answer

All of these choices are valid reasons for preferring business letters over e-mail messages. Business letters provide a permanent record of communication, can be more confidential than e-mails, and allow for greater formality and sensitivity in communication.

Business Letters Are Preferred Over E-Mail Messages When