Which of the following is the best opening for a direct claim letter?
A) I have been a loyal customer of Café Divine for many years.
B) Please credit my Visa account for $24, the amount I was overcharged on February 21.
C) I was extremely disappointed to be overcharged on my dinner bill.
D) All of these choices are effective openings for a routine claim letter.

Question

Quizplus · Accepted Answer

The best opening for a direct claim letter is to state the purpose of the letter upfront. Option B directly states the amount to be credited to the account due to overcharging, making it precise and to the point. Option A is not relevant to the issue, while Option C is emotional and does not clearly state the purpose of the letter. Option D is incorrect since Option A and C are not effective opening statements for a routine claim letter.

Which of the Following Is the Best Opening for a Direct