Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?
A) Sales management system
B) Contact management system
C) Opportunity management system
D) Sales force automation system

Question

Quizplus · Accepted Answer

Sales force automation system was one of the first CRM components developed to help sales representatives manage and automate the tracking of customer interactions and information, reducing the manual workload and improving efficiency.

Which of the Following Was One of the First CRM