Which of the following is not considered a feature in a contact center?
A) Automatic call distribution
B) Interactive voice response
C) Predictive dialing
D) Automatic predictive dialing

Question

Quizplus · Accepted Answer

Automatic predictive dialing is not a recognized feature in contact centers. The correct term is predictive dialing, which is already listed as an option (C). Predictive dialing is a technology used in call centers to automatically dial telephone numbers until it connects to a live person.

Which of the Following Is Not Considered a Feature in a Contact