What focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel?
A) Supplier relationship management
B) Partner relationship management
C) Employee relationship management
D) None of the above
Correct Answer:
Verified
Q3: Contact management falls under the category of
Q16: Call scripting falls under the category of
Q17: RFM stands for Regency, Frequency, and Monetary.
Q28: What is interactive voice response (IVR)?
A) Automatically
Q29: Which industries will want to keep using
Q30: What focuses on keeping suppliers satisfied by
Q32: What provides employees with a subset of
Q34: What is automatic call distribution?
A) Automatically dials
Q35: The three phases of CRM include (1)
Q38: What is predictive dialing?
A) Automatically dials outbound
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