Which industries will want to keep using CRM as a major strategic focus in the future?
A) Industries whose products are unique
B) Industries whose products are difficult to differentiate
C) Industries whose products are exclusive
D) Industries whose products are distinctive

Question

Quizplus · Accepted Answer

Industries whose products are difficult to differentiate will likely want to keep using CRM as a major strategic focus in the future because a strong customer relationship can help create brand loyalty and differentiate their products through excellent customer service and personalized offerings. Examples of industries with difficult-to-differentiate products include telecommunications, banking, and insurance. Industries with unique, exclusive, or distinctive products may also benefit from CRM, but it may not be as crucial to their overall strategy.

Which Industries Will Want to Keep Using CRM as a Major