The three phases of CRM include (1) reporting, (2) ____________, and (3) predicting.
Correct Answer:
Verified
Q3: Contact management falls under the category of
Q16: Call scripting falls under the category of
Q17: RFM stands for Regency, Frequency, and Monetary.
Q30: What focuses on keeping suppliers satisfied by
Q32: What provides employees with a subset of
Q33: What focuses on keeping vendors satisfied by
Q34: What is automatic call distribution?
A) Automatically dials
Q38: What is predictive dialing?
A) Automatically dials outbound
Q39: _ technologies help organizations identify their customers
Q40: Customer relationship management involves managing all aspects
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