Describe three CRM technologies used by sales departments.
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Q17: RFM stands for Regency, Frequency, and Monetary.
Q38: What is predictive dialing?
A) Automatically dials outbound
Q39: _ technologies help organizations identify their customers
Q40: Customer relationship management involves managing all aspects
Q41: Contact center, web-based self-scripting, and _ scripting
Q43: _ dialing automatically dials outbound calls and
Q44: McDonald's is _ selling when it asks
Q46: _ relationship management focuses on keeping vendors
Q47: _ management systems maintain customer contact information
Q84: Compare customer relationship management, supplier relationship management,
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