Describe three CRM technologies used by customer service departments.
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Q46: _ relationship management focuses on keeping vendors
Q47: _ management systems maintain customer contact information
Q48: _ relationship management focuses on keeping suppliers
Q49: Describe three CRM technologies used by marketing
Q50: _ management systems automate each phase of
Q52: Sales management, contact management, and _ management
Q53: List generator, _ management, and cross-selling/up-selling are
Q54: List _ compile customer information from a
Q55: _ management systems guide users through marketing
Q56: McDonald's is _ selling when it asks
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