Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid?
A)We cannot ship your order until we receive your payment.
B)Your order will be canceled unless we receive your payment right away.
C)As soon as we receive your payment, we'll ship your order.
D)What are you, a deadbeat?

Question

Which is the most effective statement in a letter to a customer about an order for which the customer has not yet paid? 
A)We cannot ship your order until we receive your payment.
B)Your order will be canceled unless we receive your payment right away.
C)As soon as we receive your payment, we'll ship your order.
D)What are you, a deadbeat?

Quizplus · Accepted Answer

Option C is the most effective statement in a letter to a customer about an order. It is professional, clear and gives a positive message that the order will be shipped as soon as payment is received. Option A is stating the same thing but with a negative tone while option B might come across as threatening or aggressive to some customers. Option D is completely unprofessional and unacceptable.

Which Is the Most Effective Statement in a Letter to a Customer