When writing a letter to a customer denying credit, you have four goals. Which of the following is not one of these goals?
A)Promising the customer that credit will be granted in the future
B)Retaining the customer on a cash basis
C)Avoiding language that causes hard feelings
D)Avoiding disclosures that could cause a lawsuit

Question

When writing a letter to a customer denying credit, you have four goals. Which of the following is not one of these goals? 
A)Promising the customer that credit will be granted in the future 
B)Retaining the customer on a cash basis 
C)Avoiding language that causes hard feelings 
D)Avoiding disclosures that could cause a lawsuit

Quizplus · Accepted Answer

Promising credit in the future is not a goal when denying credit, as it may create false hope for the customer and could damage the company's reputation if the promise is not fulfilled. The other three goals (retaining the customer on cash basis, avoiding language that causes hard feelings, and avoiding disclosures that could cause a lawsuit) are important to maintain a positive relationship with the customer and protect the company's interests.

When Writing a Letter to a Customer Denying Credit, You