To make sure that it is not overlooked, always state the refusal explicitly in a negative-news message.
Correct Answer:
Verified
Q2: Because we value loyal customers like you,we
Q6: We cannot allow you to return the
Q7: Ethan has already written three letters to
Q16: Company policy does not allow us to
Q18: When you have negative news to deliver,one
Q70: Bad things that require the delivery of
Q72: Because employees act as agents of their
Q76: We again extend our sincere apologies for
Q78: Readers often accept bad news better when
Q79: Because bad news can be difficult for
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