What allows customers to use the web to find answers to their questions or solutions to their problems?
A) Contact center
B) Web-based self-service
C) Call scripting
D) None of the above

Question

Quizplus · Accepted Answer

Web-based self-service provides customers with a platform where they can find answers to their questions or solutions to their problems without having to reach out to a contact center or be directed by a scripted call. This feature is available 24/7 and allows customers to resolve their issues quickly and efficiently.

What Allows Customers to Use the Web to Find Answers