What is predictive dialing?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of the above

Question

Quizplus · Accepted Answer

Predictive dialing is a technology that automatically dials a list of phone numbers and connects answered calls to an available agent, without any manual intervention. The system uses algorithms that predict when an agent will be available to handle the call, and dials multiple numbers simultaneously to ensure that there is always a call ready when the agent is free. This improves the efficiency of outbound call campaigns and allows agents to handle more calls in less time. Option B refers to Interactive Voice Response (IVR) systems, while Option C is about Automatic Call Distribution (ACD) technology, both of which are different from predictive dialing.

What Is Predictive Dialing