___________ scripting systems access organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer.
Correct Answer:
Verified
Q50: _ management systems automate each phase of
Q51: Describe three CRM technologies used by customer
Q52: Sales management, contact management, and _ management
Q53: List generator, _ management, and cross-selling/up-selling are
Q54: List _ compile customer information from a
Q55: _ management systems guide users through marketing
Q56: McDonald's is _ selling when it asks
Q57: Cross-selling is selling _ products or services
Q60: _ management systems target sales opportunities by
Q81: Summarize the future of customer relationship management.
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