Which of the following statements is incorrect?
A) CRM reporting technologies help organizations identify their customers across other applications.
B) CRM analysis technologies help organizations segment their customers into categories, such as best and worst customers.
C) CRM predicting technologies help organizations make predictions regarding customer behavior, such as which customers are at risk of leaving.
D) CRM predicting technologies help organizations identify their customers across other applications.
Correct Answer:
Verified
Q22: Differentiate between customer facing processes and business
Q31: Which of the following is not one
Q32: Progressive Insurance used CRM to revamp its
Q33: Strategic planning is a customer-facing process.
Q34: Which of the following is not a
Q35: What is a customer-facing process?
A) A standardized
Q37: What is another term that represents CRM
Q38: Which of the following is a customer-facing
Q39: Customer relationship management involves managing all aspects
Q40: A business process is the analysis and
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