The main concept of the balanced scorecard is that, to evaluate the SBU's progress to strategic success, an organization must use all of the following except:

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The main concept of the balanced scorecard is that an organization must use both financial and non-financial measures, measures of customer satisfaction, and multiple measures for a comprehensive evaluation. However, value chain analysis is not explicitly mentioned as a requirement for evaluating an SBU's progress to strategic success.

The Main Concept of the Balanced Scorecard Is That, to Evaluate