To increase profitability, technology companies such as IBM have shifted their strategic focus toward:
A)Increasing equipment sales.
B)Improving software applications.
C)Providing new and enhanced customer services.
D)None of the above.

Question

Quizplus · Accepted Answer

Providing new and enhanced customer services has become a key focus for technology companies like IBM in order to increase profitability. By offering excellent customer service, companies can retain existing customers and attract new ones, which can ultimately lead to increased revenue and profitability. Additionally, companies that focus on customer service are often able to differentiate themselves from competitors and establish stronger brand loyalty. Improving software applications and increasing equipment sales may also be important, but these measures alone may not be enough to drive long-term profitability.

To Increase Profitability, Technology Companies Such as IBM Have Shifted