Karen knew that the best salesperson in her company had a sales conversion ratio of 75 percent while hers was only 55 percent.Since one of Karen's goals is to improve her conversion ratio,she could use _____ and compare what she was doing with what the best salesperson in the company was doing,to identify ways to improve her sales conversion rate.

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Quizplus · Accepted Answer

Benchmarking is a process of comparing one's performance with the best practices of other companies or individuals in the same industry. By benchmarking with the best salesperson in the company, Karen can analyze the differences in their sales process, identify the best practices of the top performer, and learn from them to improve her conversion ratio. Crowdsourcing is a process of collecting ideas or opinions from a large number of people, which may not be relevant in this context. Market analysis is a process of studying the market trends to identify opportunities and threats, which is not directly related to improving the sales conversion ratio. Groupthinking and social loafing are negative group behaviors that can hinder the decision-making and productivity of a team.

Karen Knew That the Best Salesperson in Her Company Had