When handling customer complaints,it is always better to tell a customer what the solution is rather than offering him/her several solutions to choose from.

Name: When handling customer complaints,it is always better to tell a customer what the solution is rather than offering him/her several solutions to choose from.
Brand: Quizplus
Rating: 4.7 (32 reviews)

Question

Quizplus · Accepted Answer

Offering several solutions allows the customer to feel involved in the resolution process and can lead to higher satisfaction by giving them a sense of control over the outcome.

When Handling Customer Complaints,it Is Always Better to Tell a Customer