A Family-Owned and Operated Company Sells Collectible Items Through the Mail.The

A family-owned and operated company sells collectible items through the mail.The company is preparing to outsource its distribution department within the next 4 weeks.This will mean letting go or reassigning about one-third of its work force.Also,the employees must learn how to use the new computerized system even though many of them have resisted other forms of computerization earlier.Evaluate the resistance to change that exists in this company in terms of the two critical elements to consider when making such a change.