While Martin Was Waiting in His Prospect's Office,he Noticed the Prospect's

While Martin was waiting in his prospect's office,he noticed the prospect's degree,vacation photographs,and awards hanging on the wall behind his prospect's desk.Martin was engaging in _____ that would serve as a basis for _____.

A) benefit assessment; presentation balance
B) FAB analysis; an introduction opening
C) office scanning; small talk
D) rapport building; a trial close
E) none of the above