A popular hotel in New Jersey has a culture that requires all employees to focus on creating value for guests.One way this is implemented is by giving the front desk employees the authority to rectify a problem presented by a guest without requesting for approval from managers.Which type of orientation does his company embrace?

Question

Quizplus · Accepted Answer

The hotel's culture of empowering front desk employees to rectify guest problems without seeking approval from managers demonstrates a customer orientation, where the focus is on creating value and providing exceptional customer service. Profit orientation is solely focused on maximizing profits and may sacrifice customer satisfaction, production orientation prioritizes efficiency in the production process, sales orientation focuses on aggressive selling techniques, and technical orientation emphasizes technological innovation.

A Popular Hotel in New Jersey Has a Culture That