In general,salespeople should begin customer interactions at the public zone.
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Q2: The 80-20 listening rule suggests salespeople should
Q4: A salesperson notices that a customer looks
Q5: Hand gestures presented at about the height
Q6: Customers can get irritated if a salesperson
Q7: Slicing hand movements and pointing a finger
Q8: A contemplative posture during a sales presentation
Q9: At critical spots in a sales presentation,a
Q10: Many consumers have an image of salespeople
Q11: Salespeople can collect information by observing their
Q11: The speaking-listening differential can be used to
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