During a sales presentation,why would a salesperson repeat word for word the negative comment a customer made about his product's service contract?
A) To engage in passive listening
B) To provide feedback to the customer
C) To avoid having any lulls in the conversation
D) To verify that he decoded the customer's message correctly
E) To summarize the customer's concerns

Question

Quizplus · Accepted Answer

By repeating the negative comment word for word, the salesperson is verifying that he understood the customer's message correctly. This helps to ensure that the salesperson is addressing the actual concerns of the customer, which can increase the chances of making a sale.

During a Sales Presentation,why Would a Salesperson Repeat Word for Word