Where the main concern is _____, the key in measuring satisfaction is making sure that the scores on whatever measures taken truly relate to turnover among valued people.
A)training
B)retention
C)selection
D)productivity
E)quality

Question

Quizplus · Accepted Answer

There is no end to the number of satisfaction facets that we might want to measure, but the key in operational contexts, where the main concern is retention, is making sure that scores on whatever measures taken truly relate to voluntary turnover among valued people. Satisfaction with co-workers might be low, but if this aspect of satisfaction is not too central to employees, it may not translate into voluntary turnover.

Where the Main Concern Is _____, the Key in Measuring