A performance management system designed with a strong quality orientation can be expected to:
A)emphasize an assessment of system factors in the measurement system, but not of the person factors.
B)emphasize that managers' and employees' work separately to solve performance problems.
C)involve only the external customers in setting standards and measuring performances.
D)use multiple sources to evaluate person and system factors.
E)emphasize an assessment of person factors in the measurement system, but not of the system factors.

Question

Quizplus · Accepted Answer

A performance management system designed with a strong quality orientation can be expected to use multiple sources to evaluate person and system factors. Apart from this, it can also be expected to emphasize an assessment of both person and system factors in the measurement system, as well as emphasize that managers and employees work together to solve performance problems.

A Performance Management System Designed with a Strong Quality Orientation