Gwen was less than happy with her last visit to her favorite coffee shop.She held the manager responsible for the delayed services offered to customers.She attributed the cause to the fact that the management was not well prepared to cater to the sudden rush as they had very few employees present on that particular day.Which element of the attribution theory did Gwen associate with the cause for her perceived dissatisfaction?

Question

Quizplus · Accepted Answer

Gwen attributed the cause of her dissatisfaction to an external factor (the management's lack of preparation and insufficient staffing), which relates to the 'Locus' element of attribution theory.

Gwen Was Less Than Happy with Her Last Visit to Her