____ justice refers to the extent that consumers believe the processes involved in processing a transaction,performing a service or handling a complaint is fair.
A) Restorative
B) Retributive
C) Distributive
D) Retaliatory
E) Procedural

Question

Quizplus · Accepted Answer

The question is asking about the fairness of processes, which indicates Procedural justice. Restorative justice involves repairing harm, retributive justice involves punishment for wrongdoing, distributive justice involves fairness in the allocation of resources, and retaliatory justice involves seeking revenge for harm done.

____ Justice Refers to the Extent That Consumers Believe the Processes