Two team members who disagree over their work schedule approach their team leader to help resolve the conflict.Based on your knowledge of third-party conflict resolution,the team leader should:
A) help the employees resolve their own conflict, with the team leader serving as a mediator to help them clarify their differences and common interests in the dispute.
B) ask the employees to determine the information the team leader should receive, then make the decision based only on that information.
C) tell each employee to present a solution, then the team leader would randomly choose one of them.
D) select the best schedule with the information that the team leader decides to request from the employees.
E) tell the employees that their personal leave has been cancelled this year because they couldn't agree on such a trivial issue.

Question

Quizplus · Accepted Answer

The best approach would be for the team leader to serve as a mediator and help the employees clarify their differences and common interests in the dispute. This approach allows the employees to take ownership of the resolution and come up with a mutually beneficial solution. Option B is limiting and could potentially result in an incomplete understanding of the conflict. Option C is arbitrary and does not take into account the unique needs and circumstances of each employee. Option D could lead to an unfair resolution if the team leader does not have all the necessary information. Option E is not a productive or respectful approach to conflict resolution.

Two Team Members Who Disagree Over Their Work Schedule Approach