Scenario: NewTel, Inc.
NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented.As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because current employees were not sufficiently qualified.Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem.
-The conflict at NewTel appears to be:
A)constructive conflict.
B)win-win orientation.
C)task-related conflict.
D)relationship conflict.
E)cooperation conflict.

Question

Quizplus · Accepted Answer

The conflict at NewTel is a relationship conflict, as it involves tensions and personal attacks between senior executives who have different backgrounds and perspectives on corporate activities. The conflict is not constructive or win-win oriented, as both sides appear to be more focused on defending their positions and interests rather than finding a mutually beneficial solution. The conflict is also not task-related or cooperation-oriented, as it does not relate to specific project goals or involve a joint effort to achieve those goals.

Scenario: NewTel, Inc. NewTel Is a Telephone Company with a Policy of Filling