Employees at a Specialty Steel Company Are Divided into the 'Hot

Employees at a specialty steel company are divided into the 'hot end' and the 'cold end' of the production process.The hot end forms the steel rods that make their way down the line to the cold end where they are packed for shipment to clients.Employees at the cold end are primarily responsible for quality control because they are the last ones to see the product before it leaves the plant.Their performance is measured by an index of customer complaints and returns so they are motivated to reject any rods that do not meet quality standards.However, employees at the hot end of the production line earn bonuses based on their output and rejection rate - the fewer the number of rods rejected by employees at the cold end of the process there are, the fatter the bonuses of employees at the hot end.This creates conflict between the hot-end and cold-end employees.Hot-end employees complain that their cold-end colleagues are too fussy about product quality and cold-end employees do not like the hot-end employees questioning their quality control decisions.Discuss the source(s) of conflict in this situation and recommend a solution to this conflict.