Employees minimize the stress from emotional labor by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).

Question

Quizplus · Accepted Answer

This statement is true. Deep acting involves employees modifying their true emotions to align with the expected emotions for a job, while surface acting involves displaying expected emotions while feeling differently internally. It is believed that deep acting leads to less stress for employees.

Employees Minimize the Stress from Emotional Labor by Actually Changing