Emotional dissonance is:

Question

Quizplus · Accepted Answer

Emotional dissonance refers to the conflict individuals experience between their true emotions and the emotions they must display as part of their job requirements. This conflict can lead to stress and job burnout, making choice B the best answer. Options A and D are incorrect as emotional dissonance is not related to dissatisfaction with one's paycheck or the main source of ethical conduct in organizational settings. Option C is also incorrect as emotional labor, which involves managing one's emotions as part of the job, is often associated with emotional dissonance.

Emotional Dissonance Is